We collect the minimum data needed to deliver your orders and keep your account safe.
What we collect
- Account data: name, e-mail and password (stored hashed, so we cannot read it).
- Contact and delivery details: phone number (with country code), country and address, asked for at checkout. You can keep them in your address book.
- Order data: products, Player IDs you provide, invoices.
- A saved payment method (only if you tick “Save this card for next time”): the card brand, last 4 digits, expiry and a token from the payment provider. We never store the full card number or the CVC.
- Security data: sign-in times, IP address and device type, used to prevent fraud and to show your sign-in history in your account.
Payments
Card payments are handled by secure payment providers. Our prices are in US dollars; the provider shows you the amount in your own currency and your bank converts it.
How we protect it
- Phone numbers, addresses and delivery codes are stored encrypted.
- Support staff open your contact details only when an order needs it, and every opening is recorded (who and when).
- Every staff member must use two-step verification.
How we use it
To deliver products, provide support, prevent fraud and — only with your consent — send offers. We never sell personal data.
How long we keep it
- Sign-in history: 180 days.
- E-mails we sent: 30 days.
- Accounts that never confirmed their e-mail and have no orders: deleted after 30 days.
- Phone and address on finished orders: two years, then removed from the order (the order and invoice stay for accounting).
Your rights
You can access, edit, export or delete your data from Account → Settings, or by contacting us. You can remove saved cards and addresses at any time.
Cookies & storage
We use essential storage for your cart, language and theme, and optional analytics you can switch off at any time.